Traffic is not growth in Independent Pharmacy Oct 02, 2026

The NCPA 2026 Annual Convention opens this week in Kansas City. The Digest will be released, and so will updated data from the USC-NCPA Pharmacy Access Initiative. Both will tell the same story from different angles.

Approximately one in eight U.S. neighborhoods now persistently lacks convenient ac...

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Invisible Care Does Not Protect Pharmacy Loyalty Aug 27, 2026

Drug Topics published something last month that independent pharmacy owners should read carefully rather than emotionally. J.D. Power's 2026 U.S. Pharmacy Study surveyed more than fourteen thousand pharmacy customers, and the two halves of the market moved in opposite directions. Mail-order satisfac...

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Patients Find the Pharmacy They Already Know Aug 13, 2026

When patients come looking for a new pharmacy, they find whoever they already know.

Drug Topics has been covering something every independent pharmacy owner should be paying attention to. Retail pharmacies are closing, and not in a forecast about the back half of the decade. It's happening now. Com...

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Refills are Not retention in independent pharmacy Aug 06, 2026

Your best patients are being recruited right now.

Bryan Wheeler, an independent pharmacist writing in Drug Topics, broke down how the Medicare GLP-1 Bridge is changing pharmacy operations. Adam Fein's Drug Channels Institute added a new section to the 2026 Economic Report on manufacturer direct-to-...

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Chain Closures Are Not a Pharmacy Growth Strategy Jul 28, 2026

Patients are about to move.

Walgreens is closing under 100 more stores in 2026, on top of a 1,200-store wind-down. CVS just opened its first small-format, apothecary-style pharmacy in Chicago and plans roughly 60 new locations this year. Rite Aid is gone. And on May 22, Tennessee's governor signed ...

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Why Independent Pharmacies Lose Loyal Patients Jun 25, 2026

Years ago, one of my first customers, a woman named Carol, stopped coming to my pharmacy.

She had been with us for several years. We knew her by name. We knew her medications. We knew about the daughter two states away she talked about every time she came in. My staff genuinely liked her. She genui...

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